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Order Line for a Nutritional Supplement Company

jenny telephone answeringOne of our clients is an online nutritional supplement retailer who offers a range of well priced products for children, adults and pets whilst also offering speedy delivery and a loyalty points scheme. The client has become a busy retailer who realized that many of their customers prefer to order over the phone as opposed to via the website so they decided to employ the services of a phone answering company.

The client required a call answering service which could expertly advise clients of how to navigate the website, as well as being able to process orders.

  • Operators trained to process orders through the website.
  • We have the ability to access the back office system to advise on stock levels and to give order updates.
  • Transfers made for callers who require to speak directly with a member of staff specifically trained on each product that is sold.
  • Basic advice given as per information on the clients website.

The client is now able to provide the customer service that their clients require without compromising the quality of the products they are offering.

Free Trial of our Services

Although the above clients requirements were slightly more than normal, we still offered them (as we do all new enquiries) a 30 day free trial of our service, this allows you to see how it works for your business and is also an ideal period for us to learn about your clients needs and expectations. Please call us on 0845 165 0444 or click here to apply online now.