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Clients that use our Services

We have a wide range of clients that choose to use our call answering and diary management services. Below is just a selection:

Chiropractic Clinic in South West London

Our client is a member of the British Chiropractic Association and is registered with the General Chiropractic Council. She deals with lower back pain, neck pain, neck pain after a traffic accident (cervicogenic), joint pain, arthritic pain and sporting injuries. All of our clients calls are answered by us in our call centre, our operators perform a range of tasks from updating the online diary for new appointments, confirming or canceling appointments to simply passing on a message regarding an accounting issue.

Online Shop Selling Home Electrical and IT Goods

Based in the East Midlands, our client uses our service as a first point of contact for all his new and existing customers. They have a number of websites that offer electrical and IT goods at trade prices to the buying public, answering calls to new customers we collect:

  • Name
  • Best contact number
  • Email address
  • Product they are interested in

For customers with a payment issue we collect:

  • Name
  • Best contact number
  • Email address
  • Order reference
  • Postcode

We also handle all customer service calls which can range from late deliveries to faulty goods to returns. Our client has used the service for over 2 years and always increases their tariff over the Christmas period due to demand before settling back down usually after January.

French based Satellite Installation Company

Our client installs satellite tv, home cinema and entertainment systems and also repairs problems with existing systems for houses and yachts in the South of France. Callers tend to be expats who are either looking to set-up English Satellite channels or existing customers requiring customer service.

Industrial Noise Reduction Company

Based in Greater London, our client specializes in noise surveys and noise training and how to reduce industrial noise. As he is frequently out on the road he requests that all enquires are sent as a txt message through to his phone so he can call them back ASAP. The majority of his callers are industrial business based around Britain although he does receive the occasional domestic enquiry as well.

Independent Cinema Chain

With Cinemas spread over the South and South West of England, our client uses our normal call answering service alongside our IVR (Interactive Voice Response) service. This means that callers can, for example, press #1 for film listings, #2 for opening times, #3 to speak with an operator (us!). We receive a weekly email for the following weeks film times and record this for our client on the IVR system, a lot of callers questions can then be answered via their phone keypad without speaking to an operator which helps keep costs down.